More Heathrow Noise: Another Complaint

Response to another complaint to Heathrow. A slight variety from the one posted on Friday but they come from the same databank.

Thank you for contacting Heathrow Community Relations. 

Aircraft begin to arrive from 04:30 each day and this has been the case for many years. On average, there are 16 arrivals between this time and 06:00. These are scheduled flights. We do have an arrangement in place with the airlines that prevents flights arriving before 04:30.

There is no formal ban on night flights at Heathrow but the Government places tight restrictions on the numbers and types of aircraft that can operate between 23:30 and 06:00. Most night flights are in the early-morning period.

More information about night flights at Heathrow can be found here: https://www.heathrow.com/company/local-community/noise/operations/night-flights

We appreciate that early-morning flights can be disturbing for local residents and Heathrow is continuously finding ways to reduce aircraft noise. For example, we provide a strong financial incentive for airlines to use the quietest planes available, including in the early-morning period, through the use of variable landing charges.

I’m sorry you are being disturbed. Please be assured your complaints has been registered. 

I’ve attached a copy of ‘Understanding Heathrow’s Runway Operations’ which you may find helpful. 

Disclaimer: CONFIDENTIAL NOTICE: The information contained in this email and accompanying data are intended only for the person or entity to which it is addressed and may contain confidential and / or privileged material. If you are not the intended recipient of this email, the use of this information or any disclosure, copying or distribution is prohibited and may be unlawful.

WHAT TYPICAL BIG COMPANY NONSENSE. WHAT EXACTLY IS CONFIDENTIAL? OTHER THAN THE IDENTITY OF THE RECIPIENT WHO IS ENTITLED TO DISCLOSE IT.


And the recipient Kate Thompson (permission to disclose given) replied:

As I was awoken again this morning and believe my quality of life and livelihood is being impacted by the increase in noise from planes overhead, I found your response that this has been going on “for years” vague and not helpful.  Your minimizing the impact does not match my lived experience, nor that of the majority of residents of Richmond Park Road, SW14, as we are in regular contact with one another about it.

I would also appreciate you letting me know what research Heathrow carries out about pollution levels, both air and ground, in local areas beneath the flight path as this is a concern for us also.  With Heathrow planning expansion, alongside the noise pollution for residents under the flight path, I would like to know about investigation into long term impact on health from this perspective and what Heathrow is doing about it.”

What comes to mind from the recent exchanges is that Heathrow (and the Government) believe it is more important to fly in a few thousand people when most people are in bed to the obvious detriment of millions of local residents. Heathrow say that incoming flights from 430am have been arriving for many years. Heathrow would have to produce better data than that mere assertion to convince those who have experienced such a bad and sleepless week.

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This Friday

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Heathrow Noise

Numerous local residents have complained about what appears to be an increase in aircraft noise from Heathrow landings. This included a recording of early flights over Richmond Park Road London SW14 8LA at the following times on Tuesday: 454.   502.  509.  513. 518.  526. 531. The noise was then incessant until the afternoon.

There appear to be a variety of responses to complaints. Some are terse and invite you to contact Heathrow by another means. One of our local residents recently received this rather fuller response to a complaint to Heathrow.

“Thank you for contacting the Community Relations team. I am sorry you have been disturbed by planes using Heathrow.

As previously mentioned, aircraft begin to arrive at Heathrow from 4.30am. We do appreciate that early-morning flights can be disruptive for local residents. There is no formal ban on night flights at Heathrow but the Government places tight restrictions on the numbers and types of aircraft that can operate between 11:30pm and 6:00am.

Our operations form part of an inter-connected global transport system and our arrival and departure times have to be coordinated with other airports operating in different time zones. This means that it is difficult to avoid flights at night and early in the morning.

We have a range of operational data and reports available on our website. This information can be found here https://www.heathrow.com/company/local-community/noise/noise-reports-and-statistics. We also provide monthly flight data dashboards, these can be found here https://www.heathrow.com/company/local-community/noise/data/operational-data

Please be assured your complaint has been registered. If it would be helpful you can speak to a member of the Community Relations team during office hours on Freephone 0800 344 844.”

Given the cavalier attitude Heathrow adopts to its ‘neighbours’ it might be thought that we need to make their life as difficult as possible. Their ‘Community Relations’ is designed and trained to placate and obfuscate without any real intention to ameliorate.

It is impossible to avoid the conclusion that Heathrow is concerned about its financial gains and about getting a few people into the airport as early as possible more than about the health and welfare of millions of residents in and around southwest London.

Meanwhile in Parliament earlier in the week Richmond Council Leader Gareth Roberts and campaigners from the No 3rd Runway Coalition made the case against expansion directly to MPs and Lords from across the political spectrum.

“London deserves a better Heathrow, not a bigger one,” said Councillor Roberts.. He challenged the proposals, saying: “The government’s so-called growth agenda – now revealed nine months ago – is yet to present credible detail showing how these plans will actually deliver benefits for residents or the environment. Residents in Richmond upon Thames and neighbouring boroughs already live with near-constant noise, air pollution, and disruption. A third runway will only make this worse.”

For a fuller report see https://www.richmond.gov.uk/news/news_september_2025/council_leader_warns_government_over_heathrow

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Photographic Exhibition at the Landmark Centre

The Richmond and Twickenham Photographic Society is about to hold its Annual Exhibition, starting on Saturday, 27th September and running until Sunday, 5th October. It is held in the same place as usual – the Landmark Arts Centre in Ferry Road, Teddington and is open between 10am and 4pm. Plenty of time to fit in a viewing of members’ images.


It is an enormous exhibition, so something for everyone to enjoy. There will also be two bookable talks on the Art of Documentary Photography on the 4th October by Society member Simon Street, who holds ten Fellowships with the Royal Photographic Society. We also have a shop selling photographic greetings cards, photographic books and some equipment.

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East Sheen Roadworks

The usual unmanned roadworks installed on Thursday afternnom on the Upper Richmond Road.

No warning on the Richmond Roadworks Bulletin.

EMS would like to know who precisely gave Openreach permission to block the road and desert the site.

It is rather ironic in a week when the Council advertises its ‘Keep Richmond Moving’ Strategy, that it disregards the fact that blocking the South Circular Road causes pollution as much as frustration.

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East Sheen or Mortlake?

John Eustace Anderson, the Clerk to the Parish, wrote in 1898, that in 1854 people used generally to call all that part of Mortlake on the south side of the Upper Richmond Road East Sheen. Then some said the railway divided East Sheen and Mortlake.

In a straw poll at the Barnes Home Guard Club last night during a talk on the history of the area, the vote was 45-5 (approximately) in favour of a division by the railway.

That’s settled then!

“Sheen House, Mortlake, and its inhabitants.” British Library

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Tomorrow at the Barnes Home Guard Club

Come and share your knowledge of the area in which you live.

Members Free Non-Members £3

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Litter pick at Palewell Common

Join Habitats and Heritage from 9.30 to 11.30am on Sunday 21 September to give this much-loved green space a fresh clean after summer.

Bring family and friends! Litter-picking tools and bags will be provided.

Please register by emailing cleansheen@habitatsandheritage.org.uk.

Organised by Habitats & Heritage together with the Friends of Palewell Common.

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Today: Games at Mortlake Hall

Intergenerational Board Game Afternoon

Saturday 13 September 2025

1pm to 4pm Mortlake Hall

This event is organised by the Mortlake Community Association and the 2nd Mortlake Scout Group Cubs and aims to provide an afternoon of fun and laughter where young and older residents can interact over traditional board games.

There will be a bouncy castle, a variety of board games, chess led by the Chair of West London Chess Club, indoor activities such as art, codebreaking, and word searches.

Outdoors, we will offer sports including cricket, football, and table tennis.

To keep those brain cells working we will be offering an energy-fuelled menu of pizza, homemade cakes, hot drinks, and homemade lemonade. 

Please register here: Intergenerational Board Game Afternoon  

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Queen Mary’s Hospital Unit / Hub

There has been much local concern about the possible closure of the Unit / Hub at Queen Mary’s Hospital, Roehampton. A petition attracted 9000+ signatories – at the last count.

Sarah Olney, MP has now reported:

As some residents will know, the function and scope of the Enhanced Primary Care Hub in Roehampton, previously known as the Queen Mary’s Minor Injuries Unit, is under review.

While the Enhanced Primary Care Hub has altered since the pandemic to become a booking system, the facility is pivotal in reducing the already stressed A&E departments and GP practices in the area, while the nurses at the unit work tirelessly to see patients at a quick and efficient rate.

I have written to the Managing Director of St George’s University Hospital’s Trust to emphasise these points, as well as penning a letter to the Secretary of State for Health, Wes Streeting MP, to request his attention to this matter and to ask for reassurances that the unit will not be closed.

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